We take care of getting you the right data & analysis, so you have the time to focus on making the right strategic decisions
Our team will make sure to create all the topics necessary to cover each touchpoint on your customer's journey.
Each topic becomes an unique URL. All you need to do enable your customers to speak their mind directly to you is to distribute each link - no installation required!
Now that you have put the relevant URL on your packaging, in your e-mails or smses that you send to your customers - the data starts coming in. Without any effort on your side you enjoy real-time analysis on our dashboard and / or automatic reports sent to your email.
Setup once & see your customers provide you with data at each touchpoint.
Turn each of your products into a sentiment sensor 📡
Monitor performance of each staff member & branch office
Data always gathered at Point of Interaction
No installation needed for you or for your customers
Change bot behavior on the fly in a minute - determine what follow-up questions to be asked on which topic tied to which sentiment
Get notified whenever there's an issue, along with the data you need to resolve it.
Catch problematic product batches / service lines & act before they result in a crisis
Let your call-center be proactive & armed with the info they need to resolve the matter
See the underperforming areas & adjust your strategy
Allowing each of your customers to tell you how they feel with a swipe of their finger shows that you really mean it whan you say you care!
Put the voting hyperlink on each product or at each staff member desk.
Enjoy a system that is built from the ground-up with GDPR, law & ethical use of data in mind.
Be transparent with your customers by letting them see part of the insights per topic themselves - no more "black hole" e-mails or call center calling.
Have an overview always at your fingertips of how your customers feel about any of your products, services or even staff members!
Hierarchical structure allows you to see at a glance the overall performance of your product / services categories
See the performance of each one of your store / front-office locations
Explore the data in-depth with a single click
Literally see how the sentiment of your customers colors the map of your entire operations
See data aggregated city by city
Covers data from the entire world
Zoom in on the map to see more details
Get the benefit of enriching your existing data sets with sentiment data layer + device meta data & social media data sets. Right from your customers and always up to date!
Anonymised data that is safe to handle and fully GDPR compliant.
API access to our system allows for direct import in your own preferred dashboards & tools
Our data sets are continuously enriched by leveraging the network effect provided by having one platform that serves for rating all possible topics across industries & countries.
Simple Pricing you and your team can afford