I’m a professional
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
All staff of the organisation on a daily to weekly basis.

I was prompted to use net.vote by:
Management

I reached the net.vote voting screen by:
Using the supplied manuals & dedicated internal index web-page.

I was additionally incentivised by:
Understanding the benefits to our organisation & to my own professional improvement.

I work with current clients

After servicing a client I politely ask them to express their opinion on the quality of the service I provided by showing them how to scan the QR code (or enter manually the URL, or use our internal IT system to prompt an sms with the link to be sent to their phone) and how to quickly & easily use net.vote

I know that management will keep in mind the opinions of the clients I deal with, including data collected via net.vote, so I know my hard work on keeping my clients happy will be noticed and pay off.

I can at any time see the performance of the service / products of the business clients I am responsible for and use my expertise to assist them in improving their business.

I work with potential clients

I explain to potential clients how they can always signal the very top people of our organisation by showing them how quick & easy it is to rate each of our services / products / staff by using net.vote.

I share with them with pride how many thousands (if not more) people say they are happy with my / our service each day / week / month.

I can offer our potential / new / existing business clients to purchase the net.vote package from us and even potentially share part of their data so we can better serve them.

I deal only with other company employees

I know that at any point in time I can safely and anonymously signal the very top of our organisation on how happy I am with my direct managers and / or colleagues, so good behaviour is rewarded and unprofessional behaviour is addressed asap

I’m a manager
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
All staff of the organisation on a daily to weekly basis.

I was prompted to use net.vote by:
Management & the clear need to improve our understanding of our endcostumer’s opinions, demographics & trends.

I reached the net.vote voting screen by:
My own login & password.

I was additionally incentivised by:
The convenience I can glance at current metrics on my own smartphone.

I’m a branch / division / product line manager

I can see at any point in time how my colleagues / team-members / department members achieve to satisfy our end-clients. I can reward the top performers and work with the laggers on how to improve.

I can be alerted immediately whenever an end-customer is not satisfied and act promptly via net.vote as intermediary to solve the issue before it becomes a real problem.

I know that the overall score of me and my colleagues will be taken into account in our overall performance evaluation

As a marketing professional I can dive deep into the data provided by net.vote to get to know our client base like never before, discover new aspects of our processes and clients and use this info in our marketing campaigns.

As a marketing professional I can devise additional questions to ask to our end-clients depending on the level of their satisfaction or dissatisfaction and drive our conversation with them in an automated manner.

I’m a member of the board

At any point I can see in real-time how our organisation is performing according to the opinions of our end-customers, by using the browser on my computer, tablet or even smartphone.

I can set up to get daily, weekly and / or monthly automated reports directly from the net.vote platform on my email.

If I choose to do so I myself dive deeply into the data on the net.vote platform and see specific data on specific topics.

I’m an individual
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
Possibly as often as the organisation has interaction with the individual.

I was prompted to use net.vote by:
The personnel at the branch office, the marketing brochure, the sms received after leaving the branch office, the link in the e-mail with the monthly bank account report.

I reached the net.vote voting screen by:
Clicking on the hyperlink in the sms / on the bank website / in my e-mail;
Scanning the QR code on the brochure / on the business card, on the bank staff’s desk

I was additionally incentivised by:
Receiving the chance to win a free ____ if I vote;
Getting a discount on my monthly fee if I express opinion on each of my visits to the bank;

I became a client recently

I was impressed that I will be able to signal management directly at any point and about anything concerning my experience with the entire organisation.

I’ve been a client for some time now

I have been satisfied by the quality of the service / products / staff but occasionally I’ve wanted to congratulate an exceptional experience or note that the quality has slipped. Now I can do both at will, knowing management cares and will notice. And I notice that the staff at my local branch has become even more diligent and courteous in servicing me since net.vote came.

I had a positive experience

I like that I will be able to actually thank in action the person that I’m so happy with by letting management know they are doing a great job.

I had an average experience

I have nothing special to say about my experience but used net.vote anyway since its so quick, easy and the staff asked me to and liked that I got immediate results back letting me know directly how other feel about it.

I had a negative experience

Instead of making a scene or having to put more of my time to talk to management, write an email or God forbid - talk over the phone with a call centre, I used the net.vote platform and let management directly know of the issue. This way I’m sure it will be noticed and appropriately addressed.

I’m a business client
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
Possibly as often as the organisation has interaction with the individual.

I was prompted to use net.vote by:
My key account manager, the marketing brochure, the sms received after leaving the branch office, the link in the e-mail with the monthly bank account report.

I reached the net.vote voting screen by:
Clicking on the hyperlink in the sms / on the bank website / in my e-mail;
Scanning the QR code on the brochure / on the business card, on the bank staff’s desk

I was additionally incentivised by:
Getting promoted to an upper tier of service & terms thanks to participating in the banks “valued client” programme.

I became a client recently

I know how important it is to me for my business’ clients to be and stay satisfied so I appreciate that both me and all my staff will have a special, dedicated channel of constructive communication straight to the top of the organisation that is servicing me. In fact I might talk with my key account manager about implementing net.vote in my organisation as well.

I’ve been a client for some time now

Whenever I personally go to our key account manager I’m always happy with the service, but my accountant tells me she has quite a different experience. By getting the code that enables me and the rest of my staff to quickly & easily vote on the quality of the service I don’t have to hear any more on the matter - they all signal management directly

I had a positive experience

Normally I’d have time only for a sincere “Thank you” but now I feel even better that I can quickly give back a positive opinion in a way that I know will help management on the other side reward their staff for a job well done.

I had an average experience

There was nothing special about this visit in particular but still I gave an average score on the net.vote system just so I could see the overall current opinion of my peers towards the organisation that services me.

I had a negative experience

I quickly gave a very low rating and I’m sure somebody enough high-up will call me personally within minutes - they know who I am and they cannot lose my business. This is how it should be - them coming to me to ask whats the matter, not me having to ask to speak to management.

I just came across a…
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
Ad hoc.

I was prompted to use net.vote by:
Having used the net.vote system to vote for the quality of service at my local cafe / on my favourite TV talk show, etc.

I reached the net.vote voting screen by:
Clicking on the hyperlink in the sms / on the bank website / in my e-mail;
Scanning the QR code on the brochure / on the business card, on the bank staff’s desk

I was additionally incentivised by:
Being informed that by sharing my opinion the net.vote system will be able to offer me a set of bank services tailor-made for me.

I just came across your sales office

I had a positive experience

The sales persona was real nice and the offer is tempting. So I gave them a high score on net.vote & allowed the system to give them my personal details. Hope to receive an offer on my email soon!

I had an average experience

Didn’t really see what is so special about this organisation and this offer. They will need to do a bit more to get people like me on board.

I had a negative experience

Was really not happy with the quality of the service. Somebody better reach out with a formal excuse. And this guy is a really poor salesman!

I just came across an online article about your brand

I had a positive experience

Voted in a second straight within the news website. Was glad to see other people agree with me. And also got a message from the net.vote bot that apparently I’m the type of person that this organisation really wants and offers me a discount / special rate!

I had an average experience

Nothing to note but voted anyway so I can see how my peers feel about this organisation taking in mind this latest news.

I had a negative experience

Finally I can express my anger in a way that really matters! Was pleasantly surprised to learn from the net.vote bot that this organisation is part of the net.vote system and this way their very top people will learn of all our opinions and take action!

I just came across a…
Whether you need to create a brand from scratch, including marketing materials and a beautiful and functional website or whether you are looking for a design refresh we are confident you will be pleased with the results.


Expected occurrence:
Ad hoc.

I was prompted to use net.vote by:
Having used the net.vote system to vote for the quality of service at my local cafe / on my favourite TV talk show, etc.

I reached the net.vote voting screen by:
Clicking on the hyperlink in the sms / on the bank website / in my e-mail;
Scanning the QR code on the brochure / on the business card, on the bank staff’s desk

I was additionally incentivised by:
For the first time being able to quickly & easily let the top people at the organisation know how I feel about their choice of advertisement / sponsorship.

I just came across your advertisement

I had a positive experience

Voted in a second straight by scanning the QR code on the brochure. Was glad to see other people agree with me. And also got a message from the net.vote bot that apparently I’m the type of person that this organisation really wants and offers me a discount / special rate!

I had an average experience

Nothing to note but voted anyway so I can see how my peers feel about this organisation taking in mind this latest news. Hope management gets that they really should not advertise to people like me - we are not really interested!

I had a negative experience

Finally I can express my anger in a way that really matters! Was pleasantly surprised to learn from the net.vote bot that this organisation is part of the net.vote system and this way their very top people will learn of all our opinions and take action! This is no way to advertise!!!

I just came across your sponsored / charity event

I had a positive experience

I’m really glad that this organisation cares about this cause so I gave them a high rating on net.vote. People like me, from my community, truly appreciate it. Might even become a client!

I had an average experience

Very nice event but I don’t really care about this cause. I care about these other causes - they should do something about them too - then I’d really be onboard!

I had a negative experience

This organisation really does not understand this cause! And their event is so poorly organised! They will never get people like me for clients!!!

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